Irene has been co-presenting Educational Seminars as a Subject Matter Expert since 2010 for ACA International and became a Certified Instructor in 2013. She was awarded the Charles F. Lindemann ACA Certified Instructor of the Year award and three times awarded the Fred Kirschner Instructor Achievement award. She was also recognized by the International Fellowship of Certified Collection Executives.

Prior to joining ARM Compliance Business Solutions, Irene was the VP of Collections and Education at Account Recovery Specialists, Inc. Her 25-year career with ARSI included serving as the compliance resource, leading staff training and presenting educational seminars for clients and industry-related organizations. She ran the collection department for the company with 3 locations in Kansas and helped grow the company’s success. She was named one of the 20 Most Powerful Women in Collections by Collection Advisor.

From a large Italian family, Irene learned strong work ethics and humor go a long way to success and happiness. She enjoys construction projects and renovations and adores spending time with her daughters, grandchildren, and sister. Her favorite sayings are “Peace does not come from the avoidance of conflict; it comes from the ability to cope” and “Of course I’m serious.”