Collection Agencies

Q: What types of services are included?

The types of services that may be part of your project plan include: Policy development; Employee compliance training; Board of Director and Executive Compliance training; Monitoring and auditing tools; Service provider management and oversight tools; and Implementation of remediation plans.

Q: Who should consider Consulting services?

Companies with less than 100 employees; companies that are newly established; or companies that need additional compliance resources.

Q: Who should consider the Board of Directors and Executive Management Training?

All ARM companies. It’s important to ensure your company’s Board of Directors and/or Executive Leadership Team have appropriate compliance training to meet regulatory requirements at least annually. Our compliance consultant(s) customize this training to address risks pertaining to your company and ensure that your highest governing body understands its compliance responsibilities, industry trends and potential compliance concerns.

Collection Agencies

Collection Agencies

Outsourced Compliance

For many small to midsize collection agencies, building and maintaining a fully staffed compliance department isn’t always practical. That’s where we step in.

Our team serves as an experienced, embedded compliance partner, whether supporting the development of an internal Chief Compliance Officer (CCO) or operating as your fractional CCO. We provide consistent, structured oversight while adapting to the size, pace, and complexity of your organization.

We bring seasoned leadership into your operation, helping you identify risk, strengthen controls, and build a compliance framework that holds up under scrutiny. The result is a more confident, capable organization that can meet regulatory demands without slowing down the business.

Outsourced Compliance

For many small to midsize collection agencies, building and maintaining a fully staffed compliance department isn’t always practical. That’s where we step in.

Our team serves as an experienced, embedded compliance partner, whether supporting the development of an internal Chief Compliance Officer (CCO) or operating as your fractional CCO. We provide consistent, structured oversight while adapting to the size, pace, and complexity of your organization.

We bring seasoned leadership into your operation, helping you identify risk, strengthen controls, and build a compliance framework that holds up under scrutiny. The result is a more confident, capable organization that can meet regulatory demands without slowing down the business.

What Every Collector Needs to Understand

Full Suite of Collector Training

As a Partner at Collection Certifications (formerly FDCPA Certifications), our team at ARM Compliance Business Solutions is at the helm of crafting all training content for Collection Certifications.

Dive into our vast library of training materials covering every aspect of consumer financial laws crucial to the debt collection industry.

FDCPA/Reg F

This course provides a comprehensive review of the Fair Debt Collection Practices Act and the CFPB’s Regulation F, focusing on implications and responsibilities for debt collectors.

FCRA

Understand the Fair Credit Reporting Act— federal legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.

TCPA

Unlock the mysteries of the Telephone Consumer Protection act with a course tailored for collectors. Learn essential insights about consumer rights and ensuring compliant practices.

HIPAA

For collectors who handle healthcare-related debts, this critical training provides essential knowledge on compliance with the Health Insurance Portability and Accountability Act.

FDCPA/Reg F

This course provides a comprehensive review of the Fair Debt Collection Practices Act and the CFPB’s Regulation F, focusing on implications and responsibilities for debt collectors.

FCRA

Understand the Fair Credit Reporting Act— federal legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.

TCPA

Unlock the mysteries of the Telephone Consumer Protection act with a course tailored for collectors. Learn essential insights about consumer rights and ensuring compliant practices.

HIPAA

For collectors who handle healthcare-related debts, this critical training provides essential knowledge on compliance with the Health Insurance Portability and Accountability Act.

SCRA

Dive into the core provisions, rights, and obligations under this crucial consumer statute, ensuring you navigate the world of the Servicemembers Civil Relief Act ethically and legally.

Banking Regs

Learn key regulations that every collector should recognize such as the importance of the 1099-C, The Truth in Lending Act, The FACT Act, The Bank Secrecy Act and more.

Consumer Complaints

Ensure a thorough understanding of best practices, reducing escalations and fostering trust with the skills necessary to handle consumer complaints and improve client relations.

UDAAP/ECOA

Discover how to navigate the complex world of Unfair, Deceptive, or Abusive Acts or Practices and the Equal Credit Opportunity Act. Safeguard consumers and your business.

Learn More

SCRA

Dive into the core provisions, rights, and obligations under this crucial consumer statute, ensuring you navigate the world of the Servicemembers Civil Relief Act ethically and legally.

Banking Regs

Learn key regulations that every collector should recognize such as the importance of the 1099-C, The Truth in Lending Act, The FACT Act, The Bank Secrecy Act and more.

Consumer Complaints

Ensure a thorough understanding of best practices, reducing escalations and fostering trust with the skills necessary to handle consumer complaints and improve client relations.

UDAAP/ECOA

Discover how to navigate the complex world of Unfair, Deceptive, or Abusive Acts or Practices and the Equal Credit Opportunity Act. Safeguard consumers and your business.

Learn More

Collection Agency FAQs

Our consulting services are designed to support receivables organizations at all stages of development. Engagements may include compliance program evaluations, policy and procedure development, training, monitoring and auditing support, and outsourced or fractional compliance leadership.

We begin by understanding your organization’s structure, operations, and risk profile. From there, we work with your team to assess existing controls, identify gaps, and implement practical solutions aligned with regulatory expectations and business objectives.

Our consultants bring extensive industry experience, including ACA International Certified Trainers – recognized for their advanced knowledge and ability to develop and deliver compliance programs at a high level. We provide structured, tailored support to help organizations build, maintain, and strengthen effective compliance frameworks.

What types of services are included?

Services are tailored to your organization’s needs and may include policy and procedure development, employee compliance training, board and executive-level training, monitoring and auditing frameworks, service provider oversight, and remediation planning and implementation.

Who should consider Consulting services?

Our consulting services are well-suited for organizations building or enhancing their compliance programs, particularly smaller teams, newly established companies, or those requiring additional compliance expertise and support.

Who should consider the Board of Directors and Executive Management Training?

All receivables organizations should ensure their Board of Directors and executive leadership receive regular compliance training. This training supports regulatory expectations and helps leadership stay informed of their responsibilities.

Our consultants tailor each session to your organization’s specific risk profile—equipping leadership with a clear understanding of compliance obligations, industry developments, and emerging risks.