Collection Agencies

Collection Agencies

Collection Agencies

Collection Agencies

Outsourced Compliance

Outsourced Compliance

Our team is experienced in serving as an outsourced compliance team for small to midsize collection agencies. Whether to develop an internal Chief Compliance Officer or stay on as a fractional CCO, our consultative approach allows for flexibility tailored to the needs of your team.

Our services are designed to provide organizations of all sizes the tools and skills to overcome their unique compliance and business risks related to consumer financial laws. Our goal is to help you navigate compliance challenges with confidence, ensuring your business operates smoothly and effectively.

Outsourced Compliance

Outsourced Compliance

Our team is experienced in serving as an outsourced compliance team for small to midsize collection agencies. Whether to develop an internal Chief Compliance Officer or stay on as a fractional CCO, our consultative approach allows for flexibility tailored to the needs of your team.

Our services are designed to provide organizations of all sizes the tools and skills to overcome their unique compliance and business risks related to consumer financial laws. Our goal is to help you navigate compliance challenges with confidence, ensuring your business operates smoothly and effectively.

What Every Collector Needs to Understand

Full Suite of Collector Training

Full Suite of Collector Training

As a Partner at Collection Certifications (formerly FDCPA Certifications), our team at ARM Compliance Business Solutions is at the helm of crafting all training content for Collection Certifications. 

Dive into our vast library of training materials covering every aspect of consumer financial laws crucial to the debt collection industry. 

FDCPA/Reg F

This course provides a comprehensive review of the Fair Debt Collection Practices Act and the CFPB’s Regulation F, focusing on implications and responsibilities for debt collectors.

FCRA

Understand the Fair Credit Reporting Act— federal legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.

TCPA

Unlock the mysteries of the Telephone Consumer Protection act with a course tailored for collectors. Learn essential insights about consumer rights and ensuring compliant practices.

HIPAA

For collectors who handle healthcare-related debts, this critical training provides essential knowledge on compliance with the Health Insurance Portability and Accountability Act.

FDCPA/Reg F

This course provides a comprehensive review of the Fair Debt Collection Practices Act and the CFPB’s Regulation F, focusing on implications and responsibilities for debt collectors.

FCRA

Understand the Fair Credit Reporting Act— federal legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.

TCPA

Unlock the mysteries of the Telephone Consumer Protection act with a course tailored for collectors. Learn essential insights about consumer rights and ensuring compliant practices.

HIPAA

For collectors who handle healthcare-related debts, this critical training provides essential knowledge on compliance with the Health Insurance Portability and Accountability Act.

SCRA

Dive into the core provisions, rights, and obligations under this crucial consumer statute, ensuring you navigate the world of the Servicemembers Civil Relief Act ethically and legally.

Banking Regs

Learn key regulations that every collector should recognize such as the importance of the 1099-C, The Truth in Lending Act, The FACT Act, The Bank Secrecy Act and more.

Consumer Complaints

Ensure a thorough understanding of best practices, reducing escalations and fostering trust with the skills necessary to handle consumer complaints and improve client relations.

UDAAP/ECOA

Discover how to navigate the complex world of Unfair, Deceptive, or Abusive Acts or Practices and the Equal Credit Opportunity Act. Safeguard consumers and your business.

SCRA

Dive into the core provisions, rights, and obligations under this crucial consumer statute, ensuring you navigate the world of the Servicemembers Civil Relief Act ethically and legally.

Banking Regs

Learn key regulations that every collector should recognize such as the importance of the 1099-C, The Truth in Lending Act, The FACT Act, The Bank Secrecy Act and more.

Consumer Complaints

Ensure a thorough understanding of best practices, reducing escalations and fostering trust with the skills necessary to handle consumer complaints and improve client relations.

UDAAP/ECOA

Discover how to navigate the complex world of Unfair, Deceptive, or Abusive Acts or Practices and the Equal Credit Opportunity Act. Safeguard consumers and your business.

Collection Agency FAQs

Collection Agency FAQs

Our consulting services begin with an evaluation of your organization’s existing organizational structure, policies, training, monitoring and auditing controls. At the conclusion of the evaluation your consultant will develop a customized project plan to help assist you in meeting your compliance goals.

Our consultants include certified ACA International educators with decades of experience in training and managing collection agency compliance programs.

What types of services are included?

The types of services that may be part of your project plan include: Policy development; Employee compliance training; Board of Director and Executive Compliance training; Monitoring and auditing tools; Service provider management and oversight tools; and Implementation of remediation plans.

Companies with less than 100 employees; companies that are newly established; or companies that need additional compliance resources.

All ARM companies. It’s important to ensure your company’s Board of Directors and/or Executive Leadership Team have appropriate compliance training to meet regulatory requirements at least annually. Our compliance consultant(s) customize this training to address risks pertaining to your company and ensure that your highest governing body understands its compliance responsibilities, industry trends and potential compliance concerns.

Collection Agency FAQs

Collection Agency FAQs

Our consulting services begin with an evaluation of your organization’s existing organizational structure, policies, training, monitoring and auditing controls. At the conclusion of the evaluation your consultant will develop a customized project plan to help assist you in meeting your compliance goals.

Our consultants include certified ACA International educators with decades of experience in training and managing collection agency compliance programs.

What types of services are included?

The types of services that may be part of your project plan include: Policy development; Employee compliance training; Board of Director and Executive Compliance training; Monitoring and auditing tools; Service provider management and oversight tools; and Implementation of remediation plans.

Companies with less than 100 employees; companies that are newly established; or companies that need additional compliance resources.

All ARM companies. It’s important to ensure your company’s Board of Directors and/or Executive Leadership Team have appropriate compliance training to meet regulatory requirements at least annually. Our compliance consultant(s) customize this training to address risks pertaining to your company and ensure that your highest governing body understands its compliance responsibilities, industry trends and potential compliance concerns.

Not sure if you need a Compliance Consultant?

Schedule a free confidential mini consultation. With a brief discussion, we can help you determine if our services would be a beneficial fit for your business.

Not sure if you need a Compliance Consultant?

Schedule a free confidential mini consultation. With a brief discussion, we can help you determine if our services would be a beneficial fit for your business.